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Questions?
Shipping times vary depending on your location, but most orders arrive within 5-12 business days. If your item takes over 20 business days to arrive, please contact us and we will confirm the status for you.
Our comfort consultants are available via email 24/7 so you can expect to receive a reply within 24 hours. Email us and we’ll get back to you as soon as we can.
Shipping is free on all orders over £40. For orders under £40, standard shipping is £4.99.
We offer free returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return.
To be eligible for a return:
1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be returned in the original packaging, and in ‘as new’ condition.
4. You must provide a photo of your item/s prior to shipping so we can assess the condition.
*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.
Please email us to initiate your return.